Returns Policy
At Al Waqiah Cosmetics, customer satisfaction is important to us. If you receive a damaged, defective, wrong, or missing product, we may arrange a replacement, exchange, or refund after verification.
Return Conditions
To request support:
- Contact us within 3 days of delivery.
- Provide clear photo/video proof.
- An unboxing video is strongly recommended for damaged, wrong, or missing-item claims.
- The product must be returned with its original packaging, invoice, seals, and accessories, where applicable.
Non-Returnable Products
For hygiene and safety reasons, we generally cannot accept returns for:
- Used, opened, or swatched products
- Products with broken seals
- Liquid or semi-liquid items once opened
- Clearance sale items marked non-returnable
- Products damaged after delivery
Products are also not returnable simply because of a change of mind or dislike of the smell, texture, shade, color, design, or skin suitability.
Wrong Product Ordered
If you order the wrong product, shade, size, or variant, an exchange may be considered if the item is unused, unopened, and sealed. Return and re-delivery costs may apply.
Damaged, Defective or Wrong Product
If your claim is verified, Al Waqiah Cosmetics may provide:
- Replacement
- Exchange
- Payment adjustment
- Refund, where applicable
For confirmed errors from our side, approved return or replacement delivery costs may be covered by us.
Return Process
Please contact us before sending any product back. Approved returns may be collected through a third-party courier or returned according to our instructions.
After receiving and inspecting the product, we will process the approved replacement, exchange, or refund.
Contact Us
Al Waqiah Cosmetics
Website: alwaqiahcosmeticswholesale.com
Email: alwaqiahcosmetics@gmail.com
Phone: 01942-891177
Country: Bangladesh